Shipping policy

SHIPPING POLICY

LIVESTOCK SHIPPING

All livestock orders are shipped using overnight service.

Orders received before 12:00 p.m. Eastern Time may be eligible for same-day shipment and delivery the following day. Same-day shipment is not guaranteed. Shipment timing depends on livestock readiness, payment confirmation, carrier schedules, weather, holidays, and safe shipping conditions.

Orders received after noon, or orders that cannot safely be shipped that day, will be scheduled for the next eligible shipping day.

Overnight delivery means delivery is expected the day after the livestock order is shipped. It does not necessarily mean the day after the order is placed. Carrier delays may occur and are outside DNA Aquatic’s direct control.

For animal safety, DNA Aquatic may delay a shipment because of extreme temperatures, severe weather, holidays, carrier disruptions, or other unsafe conditions. We will contact you if a scheduling change is necessary.

CUSTOMER RESPONSIBILITIES

Customers are responsible for:

• Providing a complete and accurate delivery address
• Monitoring shipment tracking
• Being available to receive the package
• Bringing livestock indoors immediately after delivery
• Following appropriate acclimation and care procedures

DNA Aquatic is not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer.

DRY-GOOD SHIPPING

Dry-good orders are normally processed and shipped within two to three business days. Delivery time after shipment depends on the shipping service displayed or selected during checkout.

DELIVERY PROBLEMS

Dead on Arrival claims must include clear photographs and must be submitted within 24 hours of the shipment’s recorded delivery time. Please review our Refund and Return Policy for complete claim requirements.

SHIPPING QUESTIONS

Phone: 574-327-5816
Email: dnaaquatic.indiana@gmail.com