Refund policy
REFUND, RETURN, AND LIVE ARRIVAL POLICY
All livestock sales are final because live aquatic animals are sensitive to transportation, handling, water conditions, and environmental changes. We cannot accept physical returns of livestock.
DEAD ON ARRIVAL GUARANTEE
DNA Aquatic guarantees that livestock will arrive alive. If livestock is dead on arrival, you must contact us and submit clear photographs of the affected animal within 24 hours of the shipment’s recorded delivery time.
To submit a DOA claim, please provide:
• Your order number
• Clear photographs showing the affected animal
• A description of the problem
• Any additional photographs or information reasonably requested to review the claim
Keep the affected animal and all original shipping materials until DNA Aquatic has finished reviewing the claim.
Approved DOA claims will receive store credit for the purchase price of the affected livestock. The credit will be applied toward your next order with DNA Aquatic. DOA credits are not issued as cash refunds to the original payment method.
Claims submitted more than 24 hours after the shipment’s recorded delivery time may not qualify for credit.
DRY GOODS
If a dry-good item arrives damaged, defective, or incorrect, contact DNA Aquatic promptly with your order number and clear photographs of the product and packaging.
Do not return an item without receiving authorization and return instructions from DNA Aquatic. Unauthorized returns may not be accepted. Approved claims may be resolved through replacement, store credit, or another appropriate remedy.
Nothing in this policy limits any rights that cannot legally be waived under applicable law.
CONTACT US
Phone: 574-327-5816
Email: dnaaquatic.indiana@gmail.com